Refund policy

Returns & refunds policy

30-day returns

You can return items within 30 days of delivery if they are unused and in their original packaging.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as ordered, email us with your order number and photos. We will arrange a replacement or refund, and the return is free.

Change of mind

If you simply change your mind, you can return the item, and the cost of return postage is paid by you.

How to return

1. Email us with your order number and the reason for the return.
2. We reply with return instructions.
3. Pack the item securely in its original packaging.
4. Send it back and keep your proof of postage.

Refunds

Once we receive and inspect the item, your refund is issued to the original payment method within 7 business days.

Exchanges

To exchange an item, email us and we will arrange it, subject to stock.

Non-returnable items

Items marked as non-returnable on the product page cannot be returned unless faulty.

Contact

Questions? See our FAQ or contact us.